iLumina
The Product Trailer Downloads News Center Extras Customer Service
Troubleshooting

Customer Service > iLumina 1.x FAQs > Running iLumina > Error Messages

I received an Error Message (a specific error or encountered a specific problem) while running iLumina.

Error: "Director Player error; handler not defined"

Error: "Property not found: #filename"

Error: "MSVFW32.DLL"

Error: "drive\device\harddisk #\dr # (or something close to it)"

Problem: "When I run iLumina, an alert message comes up saying that there was not enough memory to run. What do I do?"

"The error message I'm receiving during installation isn't listed here."



 

Error: "Director Player error; handler not defined"
Areas of occurrence: iLumina in general
Resolution: This error indicates that iLumina may not be properly or fully installed. We would suggest uninstalling then trying another installation of iLumina. Please follow these steps below.

Use the "Add/Remove Programs" Control Panel to uninstall iLumina. Here's how:

  1. Click the START button
  2. Scroll to SETTINGS
  3. Click CONTROL PANEL
  4. Double-click the ADD/REMOVE PROGRAMS Control Panel to open it
  5. Click ILUMINA BIBLE in the list of programs
  6. Click the ADD/REMOVE (or CHANGE/REMOVE) button

If, after following these steps, iLumina still appears to be on your computer, there's a more thorough (but slower) way to uninstall. Follow these steps:

  1. Insert iLumina CD-ROM #3 into your CD-ROM drive
  2. Double-click the MY COMPUTER icon on your desktop to open it
  3. Right-click the CD-ROM drive icon, then click OPEN
  4. Double-click the UNINSTALL icon to run the uninstaller
This secondary uninstaller may take a longer time, and it may look like it isn't doing anything, but rest assured its clearing all the iLumina files from your computer. There are thousands of files, so please let it continue. When it finishes, it will automatically exit. Reboot your computer, then reinstall iLumina.
BACK TO TOP    "The problem is still happening!"


 

Error: "Property not found: #filename"
Areas of occurrence: Typically when launching iLumina, accessing the Bible Module, accessing the Media Center Module.
Resolution: This indicates that either your computer has an older version of Windows Media Player installed or that you don't have Windows Media Player installed at all. You need to have at least version 6.4 or later installed. Please follow the steps below to determine which version you currently have installed:

  1. Click on your "Start Menu" and go to "Programs" then "Accessories"
  2. In "Accessories" go to "Entertainment" then launch "Windows Media Player"
  3. Under the "Help" menu in Windows Media Player, click on the link that says "About Windows Media Player"
  4. In the little window that pops up you'll see a version number listed. The average computer will display a version number similar to this: "7.00.00.1440".

If the version number you find is lower than 6.4, then follow the steps below to update or install the latest version of Windows Media Player.

  1. Click on the following link: http://www.microsoft.com/windows/windowsmedia/download
  2. Select "Windows Media Player" from the first dropdown list.
  3. Select "Player 7.1 for Win98, Win2000, Win Me" from the second dropdown list.
  4. Download and install Windows Media Player, then restart your computer.
  5. Try iLumina again.
BACK TO TOP    "The problem is still happening!"


 

Error: "MSVFW32.DLL"
Areas of occurrence: Typically when launching iLumina, accessing the Bible Module, accessing the Media Center Module.
Resolution: This can be caused by two things. First is that your computer may have an old version of Windows Media Player installed, in which case we'd suggest updating it to at least version 7.1. Steps for this will be listed later in this article. Secondly, if you know that the version of Windows Media Player you're running is newer than 6.4 then you may just need to update to version 1.1 of iLumina. This update provides a number of improvements and features over iLumina 1.0 and is free for download: CLICK HERE.

Please follow the steps below to determine which version you currently have installed:

  1. Click on your "Start Menu" and go to "Programs" then "Accessories"
  2. In "Accessories" go to "Entertainment" then launch "Windows Media Player"
  3. Under the "Help" menu in Windows Media Player, click on the link that says "About Windows Media Player"
  4. In the little window that pops up you'll see a version number listed. The average computer will display a version number similar to this: "7.00.00.1440".

If the version number you find is less than 6.4 then follow the steps below to update or install the latest version of Windows Media Player.

  1. Click on the following link: http://www.microsoft.com/windows/windowsmedia/download
  2. Select "Windows Media Player" from the first dropdown list.
  3. Select "Player 7.1 for Win98, Win2000, Win Me" from the second dropdown list.
  4. Download and install Windows Media Player, then restart your computer.
  5. Run Windows Update. In some cases, some software components in Windows can be out-dated or damaged. To fix any potential issues, we would suggest that you run Windows Update on your computer. Click on the following link to go to the Windows Update page: http://www.microsoft.com/windows/downloads. While at that web page please take the time to go through all of the update sections you find there. You'll see a section relating to your version of Windows as well as "Critical Updates" and "Driver Updates." You should be sure to pull updates out of all of these sections.
  6. Try iLumina again.
BACK TO TOP    Download iLumina 1.1    "The problem is still happening!"


 

Error: "drive\device\harddisk #\dr # (or something close to it)"
Areas of occurrence: Typically when launching iLumina, accessing the Encyclopedia Module
Resolution: You will need to contact our Customer Support service by clicking on the link provided below. Please provide us as much information in the email form as you can about your computer. On this page is a link to download an application called "iLumina System Information Gatherer" (SIG). Please download this to your desktop and run it.

This application will gather information from your computer that is specific to the iLumina installation. When you double click on the application, you'll be presented with a window containing a button in the lower right hand corner that states "Gather System Info." Click that button only once. A dialog box will appear stating that some materials have been copied to the clipboard. Click "OK," and the application will quit automatically (this is normal).

Once you access the Customer Support form from the link below, click in the SIG box. From the menu bar at the top of your browser, select the "Edit" menu and then "Paste" (or hit CTRL+V). This will paste the information gathered by the SIG into that box. Also, be sure to make a note of all the information in the Error Message box that you have encountered (including all text and all numbers), and enter that information in the "Question" area on the Customer Support page. Once you have completed the rest of the form, click "Submit." This will send us the information we need about your computer to help you solve this issue.
BACK TO TOP    Download SIG    Contact Customer Support


 

Error: "When I run iLumina, an alert message comes up saying that there was not enough memory to run. What do I do?"
Areas of occurrence: Typically when launching iLumina
Resolution: You will need to contact our Customer Support service by clicking on the link provided below. Please provide us as much information in the email form as you can about your computer. On this page is a link to download an application called "iLumina System Information Gatherer" (SIG). Please download this to your desktop and run it.

This application will gather information from your computer that is specific to the iLumina installation. When you double click on the application, you'll be presented with a window containing a button in the lower right hand corner that states "Gather System Info." Click that button only once. A dialog box will appear stating that some materials have been copied to the clipboard. Click "OK," and the application will quit automatically (this is normal).

Once you access the Customer Support form from the link below, click in the SIG box. From the menu bar at the top of your browser, select the "Edit" menu and then "Paste" (or hit CTRL+V). This will paste the information gathered by the SIG into that box. Also, be sure to make a note of all the information in the Error Message box that you have encountered (including all text and all numbers), and enter that information in the "Question" area on the Customer Support page. Once you have completed the rest of the form, click "Submit." This will send us the information we need about your computer to help you solve this issue.
BACK TO TOP    Download SIG    Contact Customer Support