Customer Service > iLumina FAQs

GENERAL QUESTIONS

• What are the differences between iLumina 1.0 and iLumina Gold?

• What are the differences between iLumina Gold and iLumina 2.0 Basic?

• What is the difference between UPGRADES and UPDATES?

• I cannot open any Bible Study or Chart in the Bible Module. What should I do?

• When I click in one of the Bible Studies or Charts, iLumina Gold tries to open Microsoft Word and the page is blank.

• I have Adobe Acrobat Reader 6.0 installed and I still cannot see any Bible Studies or Charts. What can I do?

• I noticed that not all of the Hymns are set up to play the actual music. Are all the hymns playable?

UPGRADE QUESTIONS

• After upgrading to Gold, iLumina 1.0 launches instead of Gold when double clicking the icon on the desktop. Why?

• My computer crashed and I lost everything in it. I bought iLumina Gold Upgrade. What should I do to get Gold running again?

• Do I have to update iLumina 1.0 to 1.1 before running the Gold upgrade?

• I installed the upgrade, but I can't find it on my computer! Where is the icon?

• What's new in iLumina Gold? Why shouldn't I just keep my old iLumina 1.0?

• I have iLumina 1.0 (or 1.1). Can I use the iLumina Gold or iLumina 2.0 Updaters from your web site?

• I have iLumina 1.0 (or 1.1). Why do I have to buy a new set of discs?

• Does the upgrade use any of the original material available in iLumina 1.0?

INSTALLATION QUESTIONS

• How can I make sure iLumina Gold is installed? Where was iLumina Gold installed?

• I installed the new version of iLumina, but I can't find it anywhere on my computer. Where is it?

• Should I replace my old iLumina with the new one?

• I just bought the iLumina Gold upgrade. Can I delete my iLumina 1.1 to save disk space?

• I uninstalled iLumina 1.0 or 1.1 before installing the upgrade discs, and saw a message during the upgrade install that I don't have iLumina. What should I do?

• I have both iLumina 1.1 and Left Behind 1.1 on my computer. Will installing iLumina Gold or iLumina 2.0 affect Left Behind?

MACINTOSH-SPECIFIC QUESTIONS

• What are the minimum system requirements for Mac?

• Is there any difference in content between Windows and Mac?

• I run the original iLumina on Mac using Virtual PC. Can I buy the upgrade, install onto my Macintosh, and not use Virtual PC anymore?

• Can I use iLumina on my old G3?

• I still use OS 9. Can I run iLumina?

MISCELLANEOUS QUESTIONS

• iLumina only launches when I insert CDROM #1 or the DVD into the drive.

• Why doesn’t the Guided Tour map respond when I click it?

• Why can't I see the ANIMATIONS, VIRTUAL TOURS, or GUIDED TOURS?

• Where can I download the iLumina System Info utility (SIG) for version 2?