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Troubleshooting

Customer Service > iLumina 1.x FAQs > iLumina Installation > Error Messages

I received a specific error or encountered a specific problem during the installation process.

Error: "Path not defined in the install"

Error: "Incompatible version of the RPC Stub. Setup will now terminate."

Error: "Anything relating to DAO 3.6"

Error: "CRC Error: The file ___ doesn't match the file in the setup's .cab file. The medium from which you are running the setup from may be corrupted; contact your software vendor."

Error: "XCopy File Failed: Unable to finish copying files from Drive:__"

Error: "Modify/Repair/Remove"

Error: "Unable to locate uninstall key"

Error: Handler not defined, #putfile. Script Error. Continue?

Problem: "iLumina only gets to 99% of Disc 1 and then gives me a error that contains 'DAO' in it."

Problem: "Read Only file detected"

"The error message I'm receiving during installation isn't listed here."



 

Error: "Path not defined in the install"
This is indicates that the CD is not ready to be read yet, it needs a moment to spin up and get up to speed in the CD-ROM Drive. Wait a second or two before clicking "OK" (Recite Psalm 23:1-2 and then click). At the end of Disc 3, check to see if there is an iLumina icon on the desktop or in the Start Menu. If so then you may already have iLumina installed and can run the program without any problems.

If you continue to experience this problem, try uninstalling then reinstalling iLumina. Please follow these steps below.

Use the "Add/Remove Programs" Control Panel to uninstall iLumina. Here's how:

  1. Click the START button
  2. Scroll to SETTINGS
  3. Click CONTROL PANEL
  4. Double-click the ADD/REMOVE PROGRAMS Control Panel to open it
  5. Click ILUMINA BIBLE in the list of programs
  6. Click the ADD/REMOVE (or CHANGE/REMOVE) button

If, after following these steps, iLumina still appears to be on your computer, there's a more thorough (but slower) way to uninstall. Follow these steps:

  1. Insert iLumina CD-ROM #3 into your CD-ROM drive
  2. Double-click the MY COMPUTER icon on your desktop to open it
  3. Right-click the CD-ROM drive icon, then click OPEN
  4. Double-click the UNINSTALL icon to run the uninstaller
This secondary uninstaller may take a longer time, and it may look like it isn't doing anything, but rest assured its clearing all the iLumina files from your computer. There are thousands of files, so please let it continue. When it finishes, it will automatically exit. Reboot your computer, then reinstall iLumina.
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Error: "Incompatible version of the RPC Stub. Setup will now terminate."
InstallShield's Tech Support website provides this information: The only way to avoid this error is to download and run the following executable that is provided by Microsoft. Click here.

When you run this executable, when it prompts you whether you wish to "overwrite newer files," make sure to click "YES" for each file (DO NOT select "No" or "No to All"). After running Mcrepair.exe, reboot your computer and try iLumina again.

For more information about this error, click here to read the related article on the InstallShield website.
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Error: "Anything relating to DAO 3.6"
DAO is simply a set of "DLLs" (components required by Windows to do certain tasks) that can be easily updated using Windows Update. Click on the following link to go to the Windows Update page: www.WindowsUpdate.com. While at that web page please take the time to go through all of the update sections you find there. You'll see a section relating to your version of Windows as well as "Critical Updates" and "Driver Updates"; you should be sure to pull updates out of all of these sections. Once you've completed the "Windows Update" step, try either running or installing iLumina again.

Also, if you are using Windows 2000 or XP, you might try logging in as an administrator. This will also help with the DAO problem as well as a font issue that "Non-Administrator" users will run into. If making the user an Administrator is not an option then you can change their account type to be a "Power User".
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Error: "CRC Error: The file ___ doesn't match the file in the setup's .cab file. The medium from which you are running the setup from may be corrupted; contact your software vendor."
The problem you're describing is unique, and we're wondering if the CD-ROM might be dirty or scratched, such that the system is unable to load something from it. Please make sure the disc itself is clean and smooth, and try installing again. If you still see the same message, there's a chance you simply received a bad disc -- it's rare, but it does happen.

To determine whether the disc itself is the problem, please install the program onto a different computer. If it won't install on the other computer either, the disc must be bad and we would suggest exchanging it with another one at the retailer your bought it from. If it does install, the problem must lie somewhere in the software configuration on your computer. If that's the case, you should download and install the latest Service Pack update for your version of Windows, then try again. To acquire the latest service pack, click here to go to the Windows Update page. While at that web page please make take the time to go through all of the update sections you find there. You'll see a section relating to your version of Windows as well as "Critical Updates" and "Driver Updates." You should be sure to pull updates out of all of these sections.

If none of these suggestions work, click here to send us an email.
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Error: "XCopy File Failed: Unable to finish copying files from Drive:__"
The problem you're describing is unique, and we're wondering if the CD-ROM might be dirty or scratched, such that the system is unable to load something from it. Please make sure the disc itself is clean and smooth, and try installing again. If you still see the same message, there's a chance you simply received a bad disc -- it's rare, but it does happen.

To determine whether the disc itself is the problem, please install the program onto a different computer. If it won't install on the other computer either, the disc must be bad and we would suggest exchanging it with another one at the retailer your bought it from. If it does install, the problem must lie somewhere in the software configuration on your computer. If that's the case, you should download and install the latest Service Pack update for your version of Windows, then try again. To acquire the latest service pack, click here to go to the Windows Update page. While at that web page please make take the time to go through all of the update sections you find there. You'll see a section relating to your version of Windows as well as "Critical Updates" and "Driver Updates." You should be sure to pull updates out of all of these sections.

If none of these suggestions work, click here to send us an email.
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Error: "Modify/Repair/Remove"
Getting this screen while trying to reinstall iLumina may indicate that a certain registry value regarding the iLumina installation remains. The uninstaller on Disc# 3 will remove that, allowing you to reinstall iLumina.

  • Areas of occurrence: When trying to reinstall iLumina.
  • Resolution: It is recommended to run the Uninstall.exe off of the 3rd disc, if the situation calls for it you can simply make sure that this registry value is no longer in the registry:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\
    {BF0F5955-FC76-4F85-A13D-C9A8A9A5E067}

  • Steps: (Warning: Editing registry settings on your computer could affect a lot of computer settings and is not to be taken lightly. If you are nervous about performing the following steps, please enlist the aid of a friend who may not be so nervous in this area of computers)
    1. Go to the "Start Menu" and select "Run"
    2. In the box type "regedit"
    3. In the left hand column, expand "HKEY_LOCAL_MACHINE"
    4. Expand "SOFTWARE"
    5. Expand "MICROSOFT"
    6. Expand "Windows"
    7. Expand "CurrentVersion"
    8. Lastly expand "Uninstall"
    9. Locate the key listed above and select it in the left hand column.
    10. Now select "Delete" from the "Edit" menu.
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Error: "Unable to locate uninstall key"
Getting this error while using the "Uninstall.exe" off of Disc #3 indicates that iLumina is completely uninstalled. You may now successfully re-install iLumina.
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Error: "Handler not defined, #putfile. Script Error. Continue?"
It is as if you have an incomplete installation of iLumina. Please follow the instructions below to uninstall it, and then try the installation again. Be sure to disable any anti-virus software during the install, since anti-virus software packages tend to cause conflicts with installations.

Also, please check the space available on your hard drive. iLumina's "Typical" installation requires nearly 1.2 GB (3 CD-ROMs) or 1.4 GB (DVD) of free space on your hard drive. If you don't have enough space, do a "Compact" installation instead (uses only CD-ROM #1).

To uninstall iLumina, use the 'Add/Remove Programs' Control Panel. Here's how:

  1. Click the START button
  2. Scroll to SETTINGS
  3. Click CONTROL PANEL
  4. Double-click the ADD/REMOVE PROGRAMS Control Panel to open it
  5. Click ILUMINA BIBLE in the list of programs
  6. Click the ADD/REMOVE (or CHANGE/REMOVE) button

If, after following these steps, iLumina still appears to be on your computer, there's a more thorough, but slower, way to uninstall. Follow these steps:

  1. Insert iLumina CD-ROM #3 into your CD-ROM drive
  2. Double-click the MY COMPUTER icon on your desktop to open it
  3. Right-click the CD-ROM drive icon, then click OPEN
  4. Double-click the UNINSTALL icon to run the uninstaller

This secondary uninstaller may take a longer time, and it may look like it isn't doing anything, but rest assured it's clearing all the iLumina files from your computer. There are thousands of files, so please let it continue. When it finishes, it will automatically exit.
BACK TO TOP    "The problem is still happening!"


 

Problem: "iLumina only gets to 99% of Disc 1 and then gives me a error that contains 'DAO' in it."
DAO is simply a set of "DLLs" (components required by Windows to do certain tasks) that can be easily updated using Windows Update. Click on the following link to go to the Windows Update page: www.WindowsUpdate.com. While at that web page please take the time to go through all of the update sections you find there. You'll see a section relating to your version of Windows as well as "Critical Updates" and "Driver Updates"; you should be sure to pull updates out of all of these sections. Once you've completed the "Windows Update" step, try either running or installing iLumina again. It is also recommended that the user installing iLumina be an Administrator for that machine when using Windows 2000 or XP.
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Problem: "Read Only file detected"
In some cases, if the computer's software components are not maintained, things can get damaged or outdated. This may be the case in your situation. Performing a Windows update should resolve these kinds of problems. Click on the following link to go to the Windows Update page: www.WindowsUpdate.com. While at that web page please take the time to go through all of the update sections you find there. You'll see a section relating to your version of Windows as well as "Critical Updates" and "Driver Updates"; you should be sure to pull updates out of all of these sections. Once you've completed the "Windows Update" step, try either running or installing iLumina again. It is also recommended that the user installing iLumina be an Administrator for that machine when using Windows 2000 or XP.
BACK TO TOP    "The problem is still happening!"