iLumina
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Troubleshooting

Customer Service > iLumina FAQs 


I uninstalled iLumina 1.0 or 1.1 before installing the upgrade discs, and saw a message during the upgrade install that I don’t have iLumina. What should I do?

Since any iLumina upgrade requires a valid installation of the previous product, you’ll need to temporarily re-install iLumina 1.0 so that the upgrade installer can see it. Follow these steps:

1) Install iLumina 1.0 in COMPACT mode (this will take less time)
2) When installation is finished, eject the iLumina 1.0 disc from your CDROM drive
3) Insert the iLumina Gold Upgrade disc
4) When the 2.0 installer asks you if you’d like to uninstall iLumina 1.0, click YES.
5) After iLumina 1.0 has been uninstalled, the 2.0 upgrade installation will begin automatically.