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Troubleshooting

Customer Service > iLumina FAQs 


When I click in one of the Bible Studies or Charts, iLumina Gold tries to open Microsoft Word and the page is blank.

Please do the following:
Step 1.
Right-click on the iLumina icon  
Step 2.
Click PROPERTIES from the popup menu
Step 3.
Click the FIND TARGET button
Step 4.
Double-click the CHARTS folder to open it
   
Step 5.
Right-click a file within the CHARTS folder  
Step 6.
Click OPEN WITH ->, then click CHOOSE PROGRAM  
Step 7.
In the OPEN WITH dialog box, choose ACROBAT READER 6.0 When you click CHANGE to choose Acrobat Reader 6.0, the icons Chart icons on the screen may change to reflect the new file-type association.
 

Try iLumina again.