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After the installation, the animation window is a
white screen and the virtual tours don’t work.
You probably don't have a proper installation of
QuickTime 6.4. iLumina requires at least QuickTime 6.3 in order to
play the Animations, Virtual Tours, Guided Tours, and Points in Time.
You can determine whether QuickTime 6.3 or better is installed (on
Windows) by
checking the following:
Step 1.
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Click the START button |
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Step 2.
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Scroll to SETTINGS |
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Step 3.
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Click CONTROL PANEL |
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Step 4.
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Double-click the QUICKTIME Control Panel to open it. |
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If you don't find a QuickTime Control Panel, this means QuickTime
is definitely not installed correctly. If that's the case, run the
QuickTime installer again separately (as opposed to within the iLumina
installer). See below for directions on how to do this.
If you do find the QUICKTIME Control Panel, click the popup
menu at the top, then click ABOUT QUICKTIME. You'll then see the
version that's installed on your computer. If it doesn't read "QuickTime 6.3" (or
a higher version number),
follow the directions below to run the QuickTime installer again.
To run the QuickTime installer:
Step 1.
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Right click the iLumina Gold (or
2.0) icon on your desktop |
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Step 2.
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Click Properties in the popup menu |
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Step 3.
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Click the Find Target button |
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Step 4.
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Double Click the ThirdParty
folder to open it.
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Step 5. |
Double Click the Quicktime folder to open
it. |
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Step 6. |
Double Click the QuicktimeInstaller.exe file
to launch the installer. |
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Step 7. |
Follow the instructions to install QuickTime. Be sure to install
ALL QuickTime components.
NOTE: you don't need to enter a registration number when
installing QuickTime. Although the QuickTime installer allows
you to enter a registration key if you want to upgrade to QuickTime
Pro, the iLumina discs include the free version of QuickTime.
You do not need to purchase QuickTime Pro to use iLumina.
NOTE: The following link is to an alternate location where you can download the latest version of Quicktime. http://www.apple.com/quicktime/download/
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If you are still having problems, you need to check
the "file type association" on Quicktime. Follow these steps below
to fix QuickTime's file associations:
(These instructions pertain
to Quicktime 6.4)
Step
1. |
Click the START button |
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Step
2. |
Select Settings |
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Step
3. |
Select Control Panel |
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Step
4. |
Double Click the QUICKTIME
Control Panel to open it. |
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Step
5. |
In the popup menu at the top, select FILE
TYPE ASSOCIATIONS |
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Step
6. |
Click on the button labeled File Types |
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Step
7. |
Click on the "+" plus sign
next to the option "Video
- only and video with audio file formats" and make
sure that the option "Quick Time Movie" is
checked. |
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Step
8. |
Click on the "+" plus sign
next to the option "MPEG
- MPEG system, video, and audio files" and make sure
that the option "MPEG-4 media file is checked. |
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Step
9. |
Click the button Apply and then Ok to close
the QuickTime Control Panel |
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Now... Try to play one of the animations outside of iLumina. Follow
these steps:
Step
1. |
Right-click the iLumina Gold desktop
icon (if you don't have one, click HERE to learn how to add
one) |
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Step
2. |
Click PROPERTIES in the popup menu |
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Step
3. |
Click the SHORTCUT tab (near the top) |
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Step
4. |
Click the FIND TARGET
button (this opens a window) |
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Step
5. |
Double-click the FILES folder to open it D:\iLumina2\Files\Media\Animations |
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Step
6. |
Double-click the MEDIA folder to open it |
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Step
7. |
Double-click the ANIMATIONS folder to open
it and right-click the "001.mp4" file
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Step
8. |
Click OPEN WITH... in the popup menu (this opens a window) |
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Step
9. |
Scroll to QUICKTIME PLAYER APPLICATION and
select it.
(In case you don't see "Quicktime" on this list,
you will have to click on the "Browse" button and look under "Program
Files" for a folder called "Quicktime", and inside this folder
select the file "QuickTimePlayer.exe" and click open. Quicktime
will be then added to the list of programs and you can
be able to select it as the player that will play .mp4
files) |
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Step
10. |
Click the checkbox (at the bottom) to allow QUICKTIME
to always open that type of file (make sure it's checked) and
then finally click "OK" |
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Step
11. |
Close the windows you opened, and try iLumina
again. |
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