iLumina Troubleshooting: Send us your question

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Support Request

	Topic:
	Name: Email: Phone: When is the best time to call you?
	Time zone:
	In order for us to address best the technical difficulty you've encountered, we need to know some information about your computer. At this time, launch the iLumina System Information Gatherer (SIG), and allow to run (do not close this page). When it has finished, it will copy all the information it needs. Return to this page and paste the information in the text box below. If you are not familiar with the SIG, click here. Paste the SIG information here (By clicking in the box below and selecting "Paste" from the "Edit" menu):
	Questions: (If you have encountered an Error Message, please be sure to enter all the information from that message here, including all text and all numbers from the entire message box. This give us more details on the error you're receiving, allowing us to give you a proper solution.)
	In order to avoid delays for your email, make sure you've provided our support department with all of the information requested above in as much detail as possible. For example • List the steps to take in order to reproduce the problem, as well as any error messages that may appear. • Which program module produces the error (Bible, Encyclopedia, My Study Center, Time Travel, Media Center, Extras or Others Modules you may have)? Following these steps as well as providing us with the information from the SIG application, we can easily understand your situation and be able to determine what's causing the problem. IMPORTANT: We will assign a case number in the email subject field that looks like this "CASE#1030030001". All technical emails will receive a case number which is used as reference until we consider it a"case closed".If you receive an email that has a case number as the subject, it is important that you simply reply to that message. This will keep your case number in the subject line of your email allowing our support department to keep track of your case history in our database. Once again, please allow three business days for our support department to respond to your support request. Thank you.